Frequently Asked Questions
Find answers to common questions about our products, shipping, and customer service.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay securely using MPesa or other available payment methods.
What payment methods do you accept?
We currently accept MPesa payments. More payment options will be available soon.
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery is available for faster shipping.
Can I track my order?
Yes! You can track your order using your order ID or email address on our order tracking page.
What if I'm not satisfied with my order?
We offer a 30-day return policy for most items. Contact our customer support team for assistance.
Do you ship nationwide?
Yes, we deliver to all major cities and towns across Kenya.
How can I contact customer support?
You can reach us via email at support@burdanplace.com or call us at +254 700 000 000.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Still have questions? We're here to help!
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